billanastas.com

12 Nov, 2008

I hate Time Warner Cable..

posted by: bill anastas in: thoughts


a message sent to Time Warner Cable:

Hello,

I get at least 1 call every day on my cell phone from 877-546-4823. I know this is someone from Time Warner calling and I would like it to stop immediately.

Every month I pay an exorbitant amount of money for my cable and internet service. This is something I have come to terms with as unfortunately you are the only company that can provide this in my current location. I will continue to be a customer because of this, but I will not tolerate daily harassment.

No, I do not want to upgrade my account with any more of the over-priced crap that you offer. Please take my phone number off of your “sucker” list immediately or I will be forced to cancel ALL of my services and go home and read a book every night instead.

Thank you for your time.

***Update***

Dear Bill Anastas,

Thank you for your e-mail. We apologize for any inconvenience and would be glad to assist you with your request.

At this time, we have request for your account to no longer receiver promotional offers by telephone. Please note, our calling lists are generated 3 to 6 months ahead and you may still be contacted. All calling lists generated after today will not include your information.

If you have any further questions, please do not hesitate to email us back or contact us at the number listed below. Our telephone representatives are available 24 hours a day, 7 days a week. Have a nice day!

Regards, Mike M.
Time Warner Cable
(888)TW-CABLE
(888)892-2253

So it appears that they’ll only call me every day for the next 3-6 months. Dare I say, “Mission Accomplished?”

I hate you Time Warner Cable..

5 Responses to "I hate Time Warner Cable.."

1 | Jeff Simmermon

November 13th, 2008 at 9:50am

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Hi — I’m the director of digital communications for Time Warner Cable. And dear CHRIST I would find that so, so annoying. Please accept my apologies for this. Let me see what I can do from my end.

All apologies,

Jeff Simmermon

3 | Jeff Simmermon

November 13th, 2008 at 9:43pm

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Bill (that’s your name, right?)

I just checked with our head of Public Affairs out in LA — she says

“The customer’s name and number is being removed from all telemarketing lists. I have confirmed the “scripting” was wrong and it is being changed.”

So — looks like we’re in business. Please don’t hesitate to write me if the calls don’t stop, though.

Again, my apologies for the hassle …

4 | billanastas.com » Blog Archive » I “dislike” Time Warner Cable

November 16th, 2008 at 4:51pm

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[...] recently went on a rant against Time Warner cable (hey!, what’s the internet for then?) and went as far to say that I [...]

5 | Bobby Crosby

November 19th, 2008 at 4:37pm

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Please remove my name from the same calling list, same damn number every damn day. My name is Bobby Crosby and I live in Arcadia, California.

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